MILESTONE, AWARD WINNING SERVICE
Milestone is the #1 technician in the DFW Metroplex. We have more service trucks, more trained technicians, and more satisfied customers than any other electrical company in the Dallas/Fort Worth area. As we've focused all of our efforts on providing expert service and extraordinary customer service, we've picked up some awards along the way!
Legally, we cannot say we are "the best"... But we do offer 5 Guarantees that no others companies would dare!
#1 UP-FRONT PRICING!
Never pay more than you expect! No hidden fees... No suprises. We show you the total price up-front, before we start the work!
We are so confident in our pricing, that on any service and repair work we’ll match any price from any of our competitors, as long as they’re using the same materials, same scope of work, and they are licensed and insured. Please call office for other details.
#2 SAME DAY SERVICE!
Don't wait for a repair! We arrive in fully stocked vehicles, ready to access and fix your service issue the same day! Call before 10am and we'll arrive at your doorstep the very same day! Service when YOU need it!
(Excludes periodic maintenance and inspections for MAM customers)
#3 ON-TIME SERVICE!
If you call before 10am and we can’t show up the same day, we will give you the service visit for free! And if we don’t show up when we say, we’ll give you $25.
#4 DONE RIGHT GUARANTEE
We guarantee our work for 5 Years! If your issue reoccurs at any point within 5 years or your service, we'll come out and repair it for FREE! We stand behind our work with our 100% Satisfaction Guarantee! - must be within (30) days of the scheduled service.
#5 IN GOOD HANDS GUARANTEE
If we can’t fix it, for any reason, or if we don’t do work on what you requested, you don’t pay a penny! Plus, we will put you in contact with someone who can help you further.
All Guarantees Apply To Residential Only. Limit up to $10,000. Must Be Within (30) days of the completed service.
THE MILESTONE DIFFERENCE
It's a different experience with Milestone, your Dallas / Fort Worth technician!
Our Dallas and Fort Worth area customers know that it's different with Milestone. They can count on an experience unlike any other they have had with technicians in the home service industry. Customer experience is our top priority! You can expect nothing but the best out of our customer service team - from the very first phone call, to the technician at your home... your satisfaction and care is our goal!
TRAINING THE MILESTONE WAY
We employ only the best to wear the Milestone badge. When your expert technician arrives to your home dressed in the Milestone uniform complete with the Milestone badge, you'll know that this is a qualified technician who has received the required training from the State of Texas, along with our own Milestone expert technician training.
The Milestone technicians are trained to educate the homeowner on the issue(s) and to inform them of all available options to get the problem fixed. They are trained to make all repairs with safety of the home and homeowner as a first priority. Milestone technicians also perform a FREE 33 Point Home Safety Check to insure that their are not other hazards in the home.
technicians at Milestone also understand the importance of being on-time and finishing the task in a timely manner to honor the value of the homeowners time. Tasks are performed accurately and promptly. Great care is also take inside the home in order not to create a mess or damage any walls, flooring, furniture, or any of the homeowner's possessions. Whenever the technician enters the home, protected shoe coverings are worn so that no dirt, mud or debris is tracked in. Milestone technicians also clean-up after themselves, leaving the work area as clean as it was when they arrived.
All technicians employed by Milestone are employees of Milestone - no sub-contracting. We do this to insure that you are receiving service from a trusted individual. All of our technicians are licensed by the State of Texas, have completed our own rigorous training, receive on-going training, have successfully passed a background check and random drug screening.
We know our customers can trust a Milestone technician in their home, because we have to trust them before we will ever send them!